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Plaza Dental Group: 14111 Douglas Pkwy Suite 103 Urbandale IA 50323

Choosing a Dentist in Urbandale or Des Moines: What Should You Look For?

Choosing a dentist is an important decision. Whether you have recently moved to the area, are looking for a new dental home, or simply want to find a practice that better suits your needs, it can help to know what to look for.

If you are searching for a dentist in Urbandale, IA, or a dentist in Des Moines, IA, you will find a number of practices to choose from. While location and convenience are important, there are several other factors worth considering before you make an appointment.

At Plaza Dental Group, we believe patients should feel comfortable asking questions and understanding their options. Here are some of the things we recommend considering when choosing a dental practice for yourself or your family.

1. Get to Know the Dental Team

One of the first things to consider is who will be looking after your dental health.

Take some time to learn about the dentists at a practice, including their education, professional experience, areas of interest, and approach to patient care. It can help you feel more comfortable knowing a little about the people who will be providing your care.

At Plaza Dental Group, you can learn more about our dentists and dental professionals through our Meet the Dentists page. 

We believe that building a good relationship with your dental team is an important part of long-term oral health.

2. Look at the Services Available

Your dental needs can change over time. You may need nothing more than regular examinations and cleanings today, but in the future you could require restorative, cosmetic, orthodontic, periodontal, or other dental treatment.

For that reason, it can be helpful to choose a practice that offers a range of services.

Our general dentistry services are designed to support your ongoing oral health, from routine preventive care to treatment for existing dental concerns. We also offer a range of additional services, including cosmetic dentistry, dental implants, oral surgery, orthodontics, periodontal care, pediatric dentistry, and more.

Having access to different types of care within one dental practice can make treatment more convenient and help provide continuity as your needs change.

3. Find Out What to Expect at Your First Appointment

Starting with a new dentist can sometimes feel uncertain, especially if you do not know what your first appointment will involve.

Before booking, it is perfectly reasonable to ask what will happen during your initial visit. You may want to know whether the appointment includes a comprehensive examination, dental imaging, a discussion of your dental history, or a conversation about any concerns you have.

You should also feel comfortable asking how findings will be explained and whether your dentist will discuss treatment options with you.

Our new patient information provides details to help you prepare for your first visit. We want new patients to know what to expect and have the information they need before they arrive.

4. Choose a Dentist Who Communicates Clearly

Good communication is an important part of dental care.

You should be able to ask questions, discuss concerns, and understand why a particular treatment may be recommended. If you are given several options, your dentist should be willing to explain the differences so you can make an informed decision.

Our patients often mention communication and the way our team interacts with them in their reviews. For example, patients have described our team as friendly and helpful, while others have highlighted the time our dentists take to listen and explain treatment.

Of course, every patient’s experience is different, but these comments can give you an idea of what other people value about their visits.

You can read more experiences from our patients on our patient reviews page.

5. Ask How Dental Technology Is Used

Modern dental technology can play an important role in diagnosis and treatment.

When comparing dental practices, however, it is worth looking beyond a simple list of technology. Instead, ask how the technology is actually used to benefit your care.

Digital imaging, for example, can help your dentist identify and assess dental problems and plan appropriate treatment. Other technology may assist with restorative procedures, examinations, or treatment planning.

The important question is not simply whether a practice has modern technology, but whether that technology is being used in a way that helps provide appropriate, efficient, and understandable care.

6. Read Patient Reviews — But Look Beyond the Star Rating

Online reviews can be useful when you are researching a new dentist.

Rather than looking only at the overall rating, read what patients actually say. Do they mention friendly staff? Clear explanations? Thorough examinations? Comfortable appointments? Good communication?

Specific comments can tell you much more about a patient’s experience than a star rating alone.

At Plaza Dental Group, we are grateful for the feedback our patients choose to share. Reviews can help prospective patients get a sense of what others have experienced, while your own visit will ultimately help you decide whether a practice is right for you.

7. Consider Location and Appointment Convenience

Even the right dental practice needs to be practical for your everyday life.

If a dental office is convenient to get to, it may be easier to keep up with regular examinations, cleanings, and recommended follow-up appointments.

When choosing between dental practices, consider how easy the location is for you to reach from home, work, or school. You can also ask about current appointment availability and office hours when you contact us.

8. Ask Questions About Treatment Costs

Dental costs can vary significantly depending on the treatment you need, your insurance coverage, and your individual circumstances.

Before starting treatment, make sure you understand what is being recommended and why. You can also ask about the expected cost, whether more than one appointment will be necessary, and how your dental insurance benefits may apply.

We encourage our patients to ask questions about their treatment and costs. Understanding your options can make it easier to make decisions about your dental care.

If you have questions about a proposed treatment or would like to discuss becoming a patient, our team is happy to help.

9. Think About Your Long-Term Dental Care

Choosing a dentist is not necessarily about finding somewhere to go when you have a toothache. Ideally, your dental practice becomes part of your long-term approach to maintaining your oral health.

Regular examinations and preventive care can help identify potential problems before they become more complicated. Having a dental team that knows your history can also make it easier to monitor changes in your oral health over time.

What Should You Ask Before Choosing a Dentist?

If you are comparing several dental practices, consider asking:

  • What are the dentists’ qualifications and areas of experience?
  • What dental services does the practice provide?
  • What happens during a first appointment?
  • How are treatment recommendations explained?
  • What technology is used during examinations and treatment?
  • What do patients say about their experiences?
  • Where is the office located?
  • What are the current appointment options?
  • How are treatment costs and insurance handled?

There is no single answer to what makes a dentist the right choice. The best practice for you will depend on your dental needs, preferences, budget, and what makes you feel comfortable.

Frequently Asked Questions

What should I look for when choosing a dentist in Urbandale or Des Moines?

Look at the dental team’s professional background, the services available, communication style, first appointment process, patient reviews, technology, location, appointment availability, and approach to treatment costs.

Is Plaza Dental Group a general dentistry practice?

Yes. We provide general dentistry as well as a range of additional dental services, including cosmetic dentistry, dental implants, oral surgery, orthodontics, periodontal care, pediatric dentistry, and other treatments.

How should I use online dental reviews when choosing a dentist?

Look beyond the overall rating and read individual comments. Pay attention to what patients say about communication, examinations, staff, treatment explanations, and their overall experience. Reviews are useful when researching a practice, but your own consultation is also an important part of deciding whether a dentist is right for you.

What should I ask at my first dental appointment?

Ask about the results of your examination, whether any additional imaging is recommended, what treatment options are available, why a particular treatment has been recommended, and what the next steps will be. You can also ask about expected costs and insurance coverage.

Looking for a Dentist in Urbandale or Des Moines?

Finding the right dentist does not have to be difficult. Start by considering the things that matter most to you: the experience of the dental team, the services available, communication, convenience, patient feedback, and how comfortable you feel asking questions.

At Plaza Dental Group, our goal is to provide comprehensive dental care while making sure our patients understand their options and feel comfortable throughout their care.

If you are looking for a dentist in Urbandale, IA, or a dentist in Des Moines, IA, we would be happy to answer your questions and help you get started.

Contact our practice to learn more or ask about becoming a patient.

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First class service, just ask our patients...
4.6
Based on 537 reviews
This was my first visit with Drs. Lacey and Dietrich. They were both very personable and friendly, and I felt comfortable that they did an excellent job in cleaning my teeth. I will definitely return and I feel comfortable in being in their care. Thank you for the opportunity to express my satisfaction !!!Suzanneread more
Charles Buchanan
Charles Buchanan
Not a huge fan of going to the dentist, but Talia is the best! She makes you feel at ease and doesn’t rush the process, takes her time which lessens my anxiety. Everyone there has a positive attitude.
Eric Fosdick
Eric Fosdick
Very friendly and knowledgeable staff! They offer an amazing selection of coffee and flavored creamers (the hazelnut was awesome!). Dr. Dietrich was wonderful—she gave me clear answers that two other dentists couldn't provide and took the time to explain prosthodontics. Highly recommend!"
satiel nichols
satiel nichols
The combination of Dr. Dietrich and Carley was top of the line. My visit could not have been a more pleasurable experience while getting two teeth pulled. I will be going to Plaza Dental Group for a long time.
Mike Darrah
Mike Darrah
Single handedly cured my dental anxiety. They are all so friendly and personal and make sure you are comfortable the whole time. Ive never had a better dentist! Love Carly, Talia and Dr Dietrich!
Jessica Dorrian
Jessica Dorrian
Plaza dental group is the best dental clinic I’ve ever been to! I love how they remember me as a person, with details about me and my life, and not just as another patient. They help me stay calm and feel comfortable even with my dental anxiety!
Ashlee Madison
Ashlee Madison
I have been a patient for a long time and always been satisfied with the quality of care and the friendly, knowledgeable staff that helps me. The doctors are wonderful. I’m glad I found them! Thanks!
Rose Morrison
Rose Morrison
I’ve received excellent, courteous care. Very professional staff who function well as a team. If never had a more pleasant experience at a dental office. Lacey is an excellent dental hygienist. I can highly recommend them.
Loren Fligg
Loren Fligg
I had my first appointment for dental implants today and met the entire team. I was thoroughly impressed with their positivity and professionalism. They were very empathetic and caring. I trust absolutely that this will be a great experience. Thank you!
D Yates
D Yates
I cannot say enough amazing things about Plaza Dental, Dr. Dietrich and her amazing team- Carlee, Carley, Bekka, Lacey, and Jayde! ♥️I walked in feeling embarrassed, emotional, discouraged, and honestly terrified because of past experiences with dentist offices.At Plaza Dental they truly cared about ME and not just my teeth. At every appointment they cheered me on, hyped me up, and made me feel comfortable and confident again. They celebrated every little step with me, and because of them, I now have a brand new smile and feel like I have my life back.There really are not enough words to thank these women for what they have done for me. Their kindness, compassion, encouragement, and support changed so much more than just my smile. I will forever be grateful.read more
Samantha Darrah
Samantha Darrah
Talia has been my hygienist for over 10 years and continues to provide me exceptional care and education around my dental health. I would recommend Plaza Dental Group to anyone looking for a new dentistry in the Des Moines area.
Austin Rader
Austin Rader
I’m 66 years old and still had anxiety about dentist visits. After today I will be happy to go to the dentist. Only wish I found this office sooner.
Jennifer Anderson
Jennifer Anderson
Had an unexpected tooth ache which escalated over night. Called the minute they opened and They graciously got me Rignt in!From start to finish the team went above and beyond. Thank you for putting me at ease and taking such remarkable care!Would not go anywhere else highly recommend!!!
Jo Jordan
Jo Jordan
Lacey was the best dental hygienist I’ve ever had. She was very thorough, assuring, and knowledgeable. Couldn’t have asked for a better experience at the dentist!!!!
Logan Saccoman
Logan Saccoman
My daughter has been my dental hygienist for the past 20 years and has decided to stay at home with her kiddos, therefore I needed to try a new hygienist. I was pretty apprehensive and thought I’ll make the 2 hour drive , have one last appointment then find someone in my. Lacy was my hygienist . She was amazing!!! She was knowledgeable, gentle, informative and thorough. The best part was that I felt like I was sitting there with my daughter. Lacy exceeded my expectations. I’ll definitely be making the two hour drive. Lacy, you’re my new hygienist and I couldn’t be more pleased.I am not one to leave reviews, but I felt my experience was note worthy.read more
Candy Elsbury
Candy Elsbury
Dr Odland is the best dentist in iowa. Susie has really helped me with my dental issues. She is great and caring. Dr Langel is doing a great job just like dr odland.
Darlene Raedeker
Darlene Raedeker

Contact Us

14111 Douglas Pkwy Suite 103 Urbandale IA 50323

Opening Hours

  • Mon - Wed 8:00 am - 4:00 pm

  • Thursday 8:00 am - 3:00 pm
  • Friday 8:00 am - 12:00 pm
  • Sat - Sun Closed

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