Plaza Dental Group 515 612 7148  1089 Jordan Creek Pkwy #100, West Des Moines, IA 50266

HIPAA Notice

HIPAA Notice of Privacy

This Privacy Policy describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

Your Rights

You have the right to:

  • Get a copy of your paper or electronic medical record
  • Correct your paper or electronic medical record
  • Request confidential communication
  • Ask us to limit the information we share
  • Get a list of those with whom we’ve shared your information
  • Get a copy of this privacy notice
  • Choose someone to act for you
  • File a complaint if you believe your privacy rights have been violated

Your Choices

You have some choices in the way that we use and share information as we:

  • Tell family and friends about your condition
  • Provide disaster relief
  • Include you in a hospital directory
  • Provide mental health care
  • Market our services and sell your information

Our Uses and Disclosures

We may use and share your information as we:

  • Treat you
  • Run our organization
  • Bill for your services
  • Help with public health and safety issues
  • Do research
  • Comply with the law
  • Respond to organ and tissue donation requests
  • Work with a medical examiner or funeral director
  • Address workers’ compensation, law enforcement, and other government requests
  • Respond to lawsuits and legal actions
  • Provide you with appointment reminders (such as voicemail messages, texts, postcards, or letters)

Your Rights

When it comes to your health information, you have certain rights. This section explains your rights and some of our responsibilities to help you.

  • Get an electronic or paper copy of your medical record
    1. You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you. Ask us how to do this.
    2. We will provide a copy or a summary of your health information, usually within 30 days of your request. We may charge a reasonable, cost-based fee.
  • Ask us to correct your medical record
    1. You can ask us to correct health information about you that you think is incorrect or incomplete. Ask us how to do this.
    2. We may say “no” to your request, but we’ll tell you why in writing within 60 days.
  • Request confidential communications
    1. You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address.
    2. We will say “yes” to all reasonable requests.
  • Ask us to limit what we use or share
    1. You can ask us not to use or share certain health information for treatment, payment, or our operations. We are not required to agree to your request, and we may say “no” if it would affect your care.
    2. If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. We will say “yes” unless a law requires us to share that information.
  • Get a list of those with whom we’ve shared information
    1. You can ask for a list (accounting) of the times we’ve shared your health information for six years prior to the date you ask, who we shared it with, and why.
    2. We will include all the disclosures except for those about treatment, payment, and health care operations, and certain other disclosures (such as any you asked us to make). We’ll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months.
  • Get a copy of this privacy notice
    1. You can ask for a paper copy of this notice at any time, even if you have agreed to receive the notice electronically. We will provide you with a paper copy promptly.
  • Choose someone to act for you
    1. If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information.
    2. We will make sure the person has this authority and can act for you before we take any action.
  • File a complaint if you feel your rights are violated
    1. You can complain if you feel we have violated your rights by contacting us using the information below.
    2. You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775 FREE, or visiting www.hhs.gov/ocr/privacy/hipaa/complaints
  • We will not retaliate against you for filing a complaint

Your Choices

For certain health information, you can tell us your choices about what we share. If you have a clear preference for how we share your information in the situations described below, talk to us. Tell us what you want us to do, and we will follow your instructions.

In these cases, you have both the right and choice to tell us to:

  • Share information with your family, close friends, or others involved in your care
  • Share information in a disaster relief situation
  • Include your information in a hospital directory

If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. We may also share your information when needed to lessen a serious and imminent threat to health or safety.

In these cases we never share your information unless you give us permission:

  • Marketing purposes
  • Sale of your information

Our Uses and Disclosures

How do we typically use or share your health information?

We typically use or share your health information in the following ways:

Treat you

We can use your health information and share it with other professionals who are treating you.

Example: A doctor treating you for an injury asks another doctor about your overall health condition

Run our organization

We can use and share your health information to run our practice, improve your care, and contact you when necessary.

Example: We use health information about you to manage your treatment and services.

Bill for your services

We can use and share your health information to bill and get payment from health plans or other entities.

Example: We give information about you to your health insurance plan so it will pay for your services.

How else can we use or share your health information?

  • We are allowed or required to share your information in other ways – usually in ways that contribute to the public good, such as public health and research. We have to meet many conditions in the law before we can share your information for these purposes. For more information, see: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/index.html
  • Help with public health and safety issues

We can share health information about you for certain situations such as:

  • Preventing disease
  • Helping with product recalls
  • Reporting adverse reactions to medications
  • Reporting suspected abuse, neglect, or domestic violence
  • Preventing or reducing a serious threat to anyone’s health or safety
  • Do research
  • We can use or share your information for health research.
  • Comply with the law
  • We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we’re complying with federal privacy law.
  • Respond to organ and tissue donation requests
  • We can share health information about you with organ procurement organizations.
  • Work with a medical examiner or funeral director
  • We can share health information with a coroner, medical examiner, or funeral director when an individual dies.
  • Address workers’ compensation, law enforcement, and other government requests

We can use or share health information about you:

  • For workers’ compensation claims
  • For law enforcement purposes or with a law enforcement official
  • With health oversight agencies for activities authorized by law
  • For special government functions such as military, national security, and presidential protective services
  • Respond to lawsuits and legal actions
  • We can share health information about you in response to a court or administrative order, or in response to a subpoena.

Our Responsibilities

  • We are required by law to maintain the privacy and security of your protected health information.
  • We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information.
  • We must follow the duties and privacy practices described in this notice and give you a copy of it.
  • We will not use or share your information other than as described here unless you tell us we can in writing. If you tell us we can, you may change your mind at any time. Let us know in writing if you change your mind.
  • For more information, see: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html

Changes to the Terms of this Notice

We can change the terms of this notice, and the changes will apply to all information we have about you. The new notice will be available upon request, on our web site, and we will mail a copy to you.

This Notice of Privacy applies to all affiliated entities doing business as Plaza Dental Group Centers.

Compliance Officer
Plaza Dental Group Centers
Phone : (515) 612-7148

Email : marketing@dmsmiles.com

Effective Date of this Notice: April 10, 2016

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4.4
Based on 131 reviews
To the whole plaza dental family you guys are the best I strongly recommend you guys to every one🙂🙂🙂 really kind nice people and do the best job EVER!!! Doctor JAY JENSEN you rock and congratulations on your move,also to all the staff you ladies made me feel very comfortable thank you thank you god bless.Doctor Jay Jensen keep doing your thing🙂 and the ladies up front you guys double rock🙂🙂 thanks for opening the door for me Lol, Alvin Thanks Plaza!!!!read more
Alvin Lee
Alvin Lee
This place is amazing. I feel the most comfortable and at ease here over any dental office I've ever been to and I've been around the block. Lacey is best although one time she wore white after labor day, but I won't fault her for that.
David Prins
David Prins
My dental hygienist, Sara, is the kindest person to work with. She is honest with her overview and analysis. She is friendly and happy to talk to you. I’ve never had a bad experience at Plaza and would recommend anyone come in for a consult or to be a new client with the dental practice. Thank you Sara for all that you do!read more
Kevin Black
Kevin Black
I would recommend to anyone! Great and friendly staff.Really put me at ease.Kept me well informed during my visit as to what procedure was being done.Great experience overall.
Dave Gates
Dave Gates
Professional, really caring team!! It’s awesome to be able to receive such expert care and most procedures can be taken care of in one place. Highly recommend this great place!!!! So kind and helpful.
Amy Gionis
Amy Gionis
They are the best! I do not like going to the dentist. I think most people don't. My dental hygienists, Sara, is amazing! She very quick but very thorough. My teeth look great when I leave and I am in and out quickly, which I appreciate. The dentist are all wonderful and I trust them. They also have wonderful whitening options. Been going for several years now and I'm never disappointed.read more
Katie Petersen
Katie Petersen
I highly recommend! They have the friendliest staff and are so professional and seem very knowledgeable! I had the boost whitening done and loved the results.
Taylor Brummer
Taylor Brummer
Dr. Odland is the best dentist I've ever had! He was so comfortable and personable. He transformed my smile in just 30 minutes and I've never felt more confident. Thank you!!
Alexa Wolfe
Alexa Wolfe
The Staff and Doctors are friendly, courteous, and professional. I no longer have "Dentist" phobia. Early morning appointments are greatly appreciated.
Donald Ryan
Donald Ryan
They were great! I loved how the dentist came and discussed my options at length with me. Shared the truth about some of the challenges I would face with each option! It was the best dental office experience I have ever had!
Tom Byber
Tom Byber
This office was so beautiful and clean. The staff was friendly and warm. I never felt rushed and all my needs were addressed. The dentist had great bedside manner and was very informative. I would highly recommend!
Austin Fawler
Austin Fawler
I had to get fillings for the first time and I was nervous wreck. Noelle and Jennifer were talking the whole time about their lives and they kept me calm. Noelle's playlist was great and they were both professional! They made sure I was doing alright and not feeling anything every couple minutes or if I was wincing. They would stop immediately and asked if I needed a break.read more
Nicole Jackson
Nicole Jackson
My experience at Ideal was awesome! The dental assistant Kevyon is always friendly and does a good job at calming me with great attitude and energy before my work is done. The dentist was very experienced and did each procedure without causing me any pain. Brooke Shields was very knowledgeable and answered all of my questions and concerns. Thank you all for another great visit.read more
John Farny
John Farny
My daughter has had a number of bad dental experiences and has become a challenging/anxious patient. She’s now had her first cleaning and a filling, all within a week. The staff was able to help her manage her anxiety and made it a great experience for both of us - something I didn’t think was possible.read more
Mikki Neff
Mikki Neff
Susan was absolutely phenomenal! I have a huge fear of anything doctor or dentist related and she made the trip so great! She explained as she went, she took the time to listen to me and she gave me great information to everything I asked. She was very thorough and knowledgeable. She was efficient, but I did not feel rushed at all. The entire office was very nice and friendly and so welcoming. And the extra things they offer to make sure you're comfortable (warm neck towel, paraffin wax hand dip, extra water, etc) made it the most relaxing trip to the dentist I've ever experienced. 100% recommending to everyone I know and will never go anywhere else! Thank you Susan and the entire office staff! I actually look forward to my next appointment!read more
Kathrina Petersen
Kathrina Petersen
My husband and I have been getting our dental needs met at Plaza Dental since 2013, even though we live 2 hours away. The staff has been super friendly and has made our dental visits pleasant. We have been very happy with their services until yesterday. My husband had an appointment to have a cavity filled. When he arrived, he was told that the dentist scheduled to do the job had decided to take Tuesdays off. There was no text or phone call to notify my husband of the change. Furthermore, he was told he would have to come back next week because all their dentists were busy. If I have my way, we will be finding a new place where our business is appreciated.Wed, Sept, 18, 2018This morning I received a voicemail from Plaza Dental asking me to call them. I talked with Jolanda, the office manager. I learned that Dr. Mohan saw my review. She visited with her staff this morning about what had happened, which I greatly appreciate. I also mentioned to Jolanda what I thought would be a fair compensation for Bruce's inconvenience. Jolanda relayed the message to Dr. Mohan. I later recieved a voicemail stating that Dr. Mohan had agreed to my request. I thank Dr. Mohan for that, as well as taking my review seriously, and for her quickness in resolving the issue. I also thank Jolanda for listening to me , and for telling me that Plaza Dental does value my family as clients. Plaza Dental is back to being a 5 star in my opinion.read more
Cathy Clark
Cathy Clark
I had went through a frustrating experience with a whitening treatment at Plaza and upon voicing my concerns, these guys went SO above and beyond to really help me and assure that I would have an option that was satisfactory.They were more than accommodating and helpful on finding a resolution and doing everything they could to assist me with the issue. It really means a lot to me that a company would take the time to hear out my concerns and do what they could to make it right, no questions asked. I look forward to continuing my care with them in the future and the way they handled an unfortunate experience speaks VOLUMES!Thank you to everyone at the clinic who took the time to help me! It's appreciated more than you all know!read more
Courtney Mccormick
Courtney Mccormick
Ever since I started coming to Plaza Dental Group, I feel like a valued patient and don’t mind making the trip from Polk City. The staff is genuinely interested in my case and dental care and I have already had great results!
Jillian Noah
Jillian Noah
Plaza Dental Group
Plaza Dental Group. 1089 Jordan Creek Parkway, Suite 100, West Des Moines, IA 50266

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Although we accept all major dental insurance plans, we currently do not accept any new Delta Wellness, Medicaid, or any other state-funded insurance.