Plaza Dental Group +15152245999  1089 Jordan Creek Pkwy #100, West Des Moines, IA 50266

12 Tips to Keep Your Dental Clinic Staff Happy


The key to a successful dental practice is to focus on both the patients’ needs and ensuring that their employees are happy and perform well. A happy employee will work with a full-heart and dedication and bring better results for your practice. During this pandemic period, your employees’ health should be your top priority. Keep them healthy, happy, and motivated. This will reflect the way they treat patients and guarantee increased patient satisfaction. 

Here are some tips to keep your dental office staff happy:

  1. Appreciate
    Recognize and appreciate their talent, efforts, and excellence at work. It ensures high morale amongst all your staff and also increases employee engagement and retention. 
  2. Give Them a Break
    Reward your employees for their better performance with a day off, comp day, or an afternoon off on a day they choose. Close the office on time or an hour early and adjust their schedule as necessary.
  3. Employee Recognition
    Conduct employee recognition programs to appreciate and honor your employees for doing their jobs well. You can choose an employee of the month and present them with an award or gift cards to motivate them to continue performing better.
  4. Food Treats
    Reward your staff with delicious treats. You can bring in bagels on Monday mornings, pizza lunch on Friday, and cake for birthdays. You can host bake-off competitions between employees for baking sweet treats or organize potluck luncheons.
  5. Offer Them Massages
    Your front desk staff may be tired and stressed due to sitting at a computer all day. You could offer them 15-minute massage therapy sessions to relax and refresh them.
  6. Provide Training
    Train your staff on new skills and trends in dental practice management. Have them attend trade shows or conferences to enhance their skills.
  7. Provide the Right Tools
    Provide digital and automated tools for patient scheduling, communication, confirmation, and reminder. This will make their job easier and minimize interruptions and time-consuming paperwork. 
  8. Keep Them Comfortable 
    Provide headsets for phone work, adjustable ergonomic chairs, and other accessories that your front desk staff needs to work for extended hours comfortably
  9. Encourage Companionship 
    Take your team out to lunch, plan a picnic, and gather for after-work happy hours. This will bring your front desk staff, hygienists, and dentists together and build a strong team.
  10. Be Flexible 
    Your office staff cannot work remotely, but you can be flexible with their work schedules. Consider staggering their work schedules and give them time off when they need it for their children’s school events or doctor appointments.
  11. Write a Note
    Surprise your employees by leaving a “Thank-You” note for their hard work. 
  12. Spotlight Them
    Feature a different front desk employee on your website and email newsletter every month. Include their photo and fun facts about them, such as their hobbies, interests, and background. 
    Keeping your staff happy doubles your dental office productivity and ensures long-term success for your practice. 

Plaza Dental Group

Plaza Dental Group is a leading group of dentists in Des Moines, IA that provides high-quality dentistry in a comfortable and stress-free environment. We have a team of caring and highly-skilled professionals that uses state-of-the-art technology and delivers excellent service to the patients. Request an appointment today!

Virtual Smile Consultation

Take the next step to a fantastic new smile with a 3 Step Virtual Consultation from your own home!

First class service, just ask our patients...

4.6
Based on 205 reviews
I have used Plaza Dental Group since I moved to West Des Moines in 2009. The welcoming staff, clean pleasant surroundings. and competent providers have served me well. My experiences have been pleasant, productive outings I approach with gratefulness at the service my mouth and teeth will receive. Thank you, wonderful Dental Group.read more
Phyllis Newton
Phyllis Newton
I had an amazing experience at Plaza Dental! Sara my dental hygienist made it even spectacular. I felt comfortable around her. She was very personable and professional. She took the time to explain the whole process and very thorough with the whole process of taking X-ray and cleaning my teeth. I was impressed by her expertise and most of all I felt as if I’d known her for years because she made me feel comfortable! Thank you Sara and the rest of the team for an amazing first time experience!read more
Winnie Lee
Winnie Lee
I finally found my dental home. I had my first consultation with Dr Dietrich today, she is genuinely nice as well as her assistant . I felt welcomed , they care about me and my dental health . I'm looking forward to my first visit in a few weeks!!!!
Cheryl Santee
Cheryl Santee
My experience is just starting but yesterday was my first day and I was treated with so much care, love & respect. They made me feel as if I was at home it was a wonderful feeling. Mind you I am terrified of dentist and here I felt so welcomed with open arms . I will be continuing to go here. So far the best place I highly recommendread more
Danielle Ceballos
Danielle Ceballos
The staff at Plaza Dental are the best. Dr. Odland and his assistant, Becca, have been amazing to work with. They have always been patient, kind, and compassionate. I was always kept comfortable during my procedures and have always had a great experience. I look forward to working with them in the future.read more
Erika Sieren
Erika Sieren
Today I had my first appointment at Plaza Dental. I am one of those patients who is extremely anxious about dental visits and I had avoided getting dental care for awhile .My hygienist Hilary was AMAZING! I'm so happy that I made the appointment and that i am on my way to wanting to show my smile again .read more
Pam Gronewold
Pam Gronewold
Dr. Dietrich is so easy to work with. She's very skilled and her assistants are always able to explain every step of the way. My implant feels great!!
Amanda Godfrey
Amanda Godfrey
I moved to Iowa at the end Of February, and have been looking for a dentist that cared about their patients. When I found Plaza Dental Group, they were able to get me right in, and my experience from the when I walked in to the office, to the time I walked out after my first visit was beyond what I could have hoped for. Dr.Odland and his staff are incredible and made me feel comfortable from start to finish. They explained the next steps regarding my next appointments, and everything that was going to take place. I feel at ease knowing that I am being taken care of. All of my appointments have been great. The front staff is great as well! I can not say enough great things about this office!read more
Jessica Ford
Jessica Ford
Thank you so much got me in fast and great help very nice staff and helped me with a problem that another dentist caused and helping me get the proper care 😁
Rachel Hinrichs
Rachel Hinrichs
My hygienist rocks, love Sarah. We have become friends through the years, she is just too sweet. But there are many great hygienists and Dr. Odland and his team took such good care of me when i broke my jaw and several teeth.
Amanda Westerhold
Amanda Westerhold
Hands down the BEST dentist I’ve ever been to. I have severe anxiety when it comes to the dentist and they were SO sweet/accommodating. Only place I will be going to for my dental needs going forward.
Breanna Bedford
Breanna Bedford
To the whole plaza dental family you guys are the best I strongly recommend you guys to every one🙂🙂🙂 really kind nice people and do the best job EVER!!! Doctor JAY JENSEN you rock and congratulations on your move,also to all the staff you ladies made me feel very comfortable thank you thank you god bless.Doctor Jay Jensen keep doing your thing🙂 and the ladies up front you guys double rock🙂🙂 thanks for opening the door for me Lol, Alvin Thanks Plaza!!!!read more
Alvin Lee
Alvin Lee
As usual, I only waited a few minutes until Talia came to bring me to the back. The treatment itself was pleasant and efficient and everybody was very friendly and helpful. I definitely recommend this place!
Martina Walther
Martina Walther
This place is the BEST. I cannot say enough about how great Lacey is and the job she does! I was so impressed by Plaza Dental Group compared to previous dentists I've visited that I won't be going anywhere else. Highly recommend Lacey, Dr. Odland, and Dr. Dietrich - they are highly educated and knowledgeable, very thorough with their care and listening to your needs, inform/explain things every step of the way, and are so enjoyable and fun to be around. Wish I could give more than 5 stars!read more
Jasenn Greiner
Jasenn Greiner
Dr Colin Odland is the best! He is very knowledgeable, patient, kind and makes sure you are doing ok as he works. I highly recommend him, especially patients that have had bad experiences with dentists in the past.
Debora Lynn
Debora Lynn
I just switched to Plaza because it’s closer to my work/home and I’d give them 100 stars if I could! My hygienist Talia had amazing attention to detail (and I’m known to be very particular) and Dr. Odland’s chairside manner was amazing. I don’t know why I didn’t come here sooner!
Derek Zarn
Derek Zarn
Plaza Dental Group
Plaza Dental Group. 1089 Jordan Creek Parkway, Suite 100, West Des Moines, IA 50266

Privacy Policy    Terms & Conditions    HIPAA Notice of Privacy

Copyright © 2021 DM Smiles. All Rights Reserved

Although we accept all major dental insurance plans, we currently do not accept any new Delta Wellness, Medicaid, or any other state-funded insurance.